Limited Google My Business functionality due to COVID-19

During the unprecedented COVID-19 situation, we are taking steps to protect the health of our team members and reduce the need for people to come into our offices. As a result, there may be some temporary limitations and delays in support as we prioritize critical services.

Our current focus is on the quality and reliability of information on Google Search and Maps. We want to ensure users and business owners have access to essential features like whether the business is open or has special hours. Learn about best practices for affected businesses, and what you can do to keep your customers informed.

Please take note of these temporary product changes:

Business information edits 

We will temporarily prioritize reviews for edits critical to health-related businesses. At this time, we will also prioritize reviews for open and closed states, special hours, temporary closures, business descriptions, and business attributes edits for other verified businesses. Merchants should expect delays for other edit types while we prioritize these critical edits with our limited team. Merchants may experience similar delays when contacting support about these pending edits.

Additionally, some Google My Business merchants may experience delays for all edit types. Should this happen, we encourage you to communicate timely updates to your customers via business attributes and posts during these delays.

Attention: Business posts were temporarily disabled for some businesses and have since resumed. We’re working to reprocess previously rejected posts – please check within a few days to see whether your post is live, or create a new one. In addition, if you are creating a post about business updates related to COVID-19, you can now create a “COVID-19 update”, which will be featured more prominently within your Business Profile.

Newly created listings, claims, and verifications

Our support team will manually review new listings, claims, and verifications for critical health-related businesses. While we prioritize these critical services, please expect a delay for publication of new listings, claims, and verifications for other types of businesses to Google Search and Maps.

Reviews, Q&A, and more

New reviews, new review replies, new short names, all videos, and all Q&A are unavailable during this time.

Thank you for your patience. We are working as quickly as possible to restore full functionality to Google My Business. We will provide further updates as they become available.

source: https://support.google.com/business/answer/9792336?hl=en

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